This Diploma project analyses the role of administration, its historical background, and the modern reforms such as e-governance, which is very important, especially in today’s world, because the way a state functions and succeeds is dependent on the efficiency of the administration. The aim of this diploma project is to analyze the pros and cons of e-governance and how states can successfully implement the model—what they should do before and during the implementation process. Also, we will analyze one of the most successful stories of e-government reforms: the state of Estonia with their E-Estonian system, which has become an example of how to implement e-governance in public administration. The diploma project will also analyze the public administration of my country of North Macedonia: how its reforms are organized, considering their success and citizen satisfaction. Except for the data analysis, the diploma project is also based on personal interviews with some foreign students from Turkiye, where I asked about their experiences. The project will also consider the future of public administration, particularly the role of AI. The methods used in this project are literature review and conducted personal interviews with participants. This project has done an analysis of the past, present, and future of public administration, including the benefits and shortcomings of e-governance in North Macedonia and Estonia
